Test, Service and Installation Engineer

Job Title:

Department:

Test and Service Department

Reports To:

Test and After Sales Manager

Objectives / Purpose of Job:

The purpose of our Test, Service and Installation Engineer role is to provide support to our customers worldwide by ensuring the operation and maintenance of our fire testing instruments and hardware as well as software products.

Duties will involve testing, installing, servicing and supporting all of our instruments, hardware and software.

Key Activities / Responsibilities:

Test – Final test of instruments after production:

Electrical and mechanical inspection, test and overall performance of instrument and software.
Ensuring all ancillary and spare parts are present and functional.
The instrument is prepared appropriately for safe transportation.

Installation – Performing onsite installation and training of delivered instruments:

Re-assembling instruments, connecting to the appropriate services provided and where applicable installing software on customer-supplied PC’s.
Demonstrating the operation and maintenance of the instrument and software. A routine installation typically lasts 2 – 5 days depending on the instrument and often visits are combined with other installations / services.

Service – Perform onsite and back-to-base maintenance, emergency service and hardware/software upgrades of fire testing instrumentation supplied by FTT and other manufacturers. A routine service usually lasts 2 – 3 days depending on the instrument and often visits are combined with other jobs.

Support – Giving telephone and email technical support to clients.

Post-production factory acceptance testing of new instruments in conjunction with maintenance and customer returns.
Considerable client contact and international travel (around 25% up to 50%), providing installations, training and service.
Technical support.

Key Performance Indicators:

Based on annual performance reviews.

Key Relationships:

Internal – Engineering and Sales

External – Customers

Candidate Profile

Qualifications / Training:

Degree in science, electrical or electronic engineering
Qualified to ONC/HNC or equivalent in electrical, electronic or mechanical engineering.

Skills and Experience Required:

(Essential)

Have at least 2 years commercial experience of working within an electrical test, inspection, assembly, service engineering or onsite support role
Experience with instrumentation systems, temperature control, electrical wiring and mechanical design.
Experience in a customer-facing role

(Desirable):