Test, Service and Installation Engineer

Job Title:

Department:

Test and Service Department

Reports To:

Test and After Sales Manager / Test and Installation Manager

Objectives / Purpose of Job:

The purpose of our Test, Service and Installation Engineer role at FTT is to provide support to our customers worldwide by ensuring the operation and maintenance of our fire testing instruments and hardware and software products.

This will involve testing, installing, servicing and supporting all our instruments and hardware and software.

Key Activities / Responsibilities:

Testing

Final testing of instruments post production:

Conduct thorough electrical and mechanical inspections of instruments and software.
Verify the presence and functionality of all ancillary and spare parts.
Ensure instruments are safely and appropriately prepared for transport.

Installation & Training

Perform on-site installation of instruments, including reassembly and connection to customer-provided services.
Install software on customer supplied PC’s where applicable.
Deliver training on instrument operation and maintenance.
Typical installations last 2–5 days and may be combined with other service visits.

Servicing & Maintenance

Provide on-site and back-to-base maintenance, emergency repairs, and hardware/software upgrades.
Service both Fire Testing Technology (FTT) instruments and those from other manufacturers.
Routine service visits typically last 2–3 days and may be combined with other jobs.

Technical Support

Offer remote support via phone and email.
Conduct factory acceptance testing in collaboration with maintenance and customer returns.
Maintain regular client contact and travel internationally (approximately 25–50%) for installations, training, and service.

Company Values:

Consistently promote and embody Fire Testing Technology’s core values:

Innovation
Collaboration
Responsibility
Quality
Diversity

Candidate Profile

Qualifications / Training:

Essential

Degree in science, electrical or electronic engineering
Qualified to ONC/HNC or equivalent in electrical, electronic or mechanical engineering
Have at least two years’ commercial experience of working within an electrical test, inspection, assembly, service engineering or on-site support capacity
Experience with instrumentation systems, temperature control, electrical wiring and mechanical design
Experience in a customer facing role

Desirable

Programming experience
Use of Microsoft Access
Experience of performing on site installation & service on customer sites
Experience of training customers on scientific equipment

Skills and Attributes

Excellent communication, interpersonal and written skills
High levels of integrity and professionalism
A flexible, conscientious and diligent approach to work
Enthusiastic and proactive attitude
Self-motivated and the ability to work independently or collaboratively as part of a team
Full UK driving license required
Must hold a valid passport and be willing to travel internationally as required

Any questions or to apply for this vacancy submit your CV through to hr@fire-testing.com

Test, Service and Installation Engineer

Candidate Profile

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