Service

FTT offer worldwide support for fire testing instruments manufactured in our factory.

We recommend that all fire testing equipment be serviced regularly in order to keep it calibrated and in the best working order. Service visits can be arranged with the service manager at FTT, who will either arrange for your local engineer or our UK based engineers to visit you. In addition to working with FTT instruments our engineers are experienced workers with equipment supplied by most other manufacturers.

Global Instrument Service and Support

FTT offer Gold, Silver and Bronze service programs. These programs focus on maximising the performance of customers instruments, minimising downtime and optimising laboratory productivity.

Telephone & email support Yes Yes Yes
On-site visits 1 2 2
Discount on spares and additional labour days 5% 10% 15%
Discount on calibrations 5% 10% N/A
Software updatesa Yes Yes Yes
Software upgradesb No No Yes
Rotational calibrationc No No Yes

a – Software updates are issued under the same major release number (for example 3.2 to 3.3)
b – Software upgrades are issued between major release numbers (for example 3.2 to 4.0)
c – Replacement calibrated transducers will be provided annually

Fire Testing Technology

Unit 19, Charlwoods Road, East Grinstead,
West Sussex, RH19 2HL, UK

Tel.: +44.(0)1342.323600
Fax: +44.(0)1342.323608
Email: sales@fire-testing.com

Company Reg. No. 2387681
VAT Reg. No. 528.0253.63

    en_GBEnglish (UK)
    Ir arriba
    The current volatility in the global supply chain is causing raw material demand to outstrip supply. In addition the effects of the COVID pandemic and the current world-wide shipping crisis has led to delivery times on some of our products to be longer than we would like.
    Please be assured we are working hard to deliver your orders as quickly as possible and are doing everything we can to improve on the lead times provided.