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服务

FTT 为我们工厂制造的火灾测试仪器提供全球支持。我们建议定期维修所有火灾测试设备,以便使其保持校准和最佳工作状态。FTT的服务经理安排到 FTT 参观维修服务,该服务经理将安排您的本地工程师或我们在英国的工程师去拜访您。除使用 FTT 仪器外,我们的工程师还深谙大多数其他制造商提供的设备。

全球仪器服务与支持

FTT 提供金级、银级和铜级服务计划。这些计划侧重于最大程度提高客户仪器的性能,最大程度缩短停机时间,以及优化实验室生产效率。

Option Bronze Silver Gold
Telephone & email support
客户实验室拜访
1
2
2
备件和额外工时折扣
5%
10%
15%
校准折扣
5%
10%
N/A
软件更新a
软件更新b
软件更新c

a - 软件更新是在相同主版本号下发布的(例如 3.2 到 3.3)
b - 软件升级是在不同主版本号之间发布的(例如 3.2 到 4.0)
c - 每年都将提供更换校准传感器

备件

In order to provide fast and efficient servicing and maintenance we hold a large stock of spare parts for all products in the FTT range. Many of these can also be used with other designs including those that some researchers have developed in house. These can be fitted by our engineer’s or mailed to clients for their own use.
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Sorry for any inconvenience caused

Our telephone systems are down; we are working to resolve this as soon as possible.

In the meantime, please contact us via email, we apologies for any inconvenience caused.